Introducing a customizable device setup experience that you can control. As a service provider, you want a customer’s first experience with your services to be a positive and impactful one. Synchronoss Out-of-Box-Experience (OOBE) is a unified, customizable device setup experience that can bring consistency and revenue-generating opportunities to your device portfolio.
Synchronoss’ OOBE offers a network activation and device setup solution that improves the overall subscriber experience by:
Increasing customer satisfaction:
Synchronoss provides a simple, user-friendly process that prompts the user through the necessary steps to set up their device.
Reducing care costs:
Synchronoss OOBE reduces both total calls to customer care and the length of time to resolve each call by helping subscribers establish device settings, accounts, and services.
Owning the customer experience:
The simplicity of the OOBE process inspires customer confidence in the provider and removes the obstacles of purchasing or upgrading phones.
Shifting to a self-service model:
Empowering customers to complete the setup process themselves minimizes non-revenue-generating visits to stores and results in a lower volume of calls to customer care centers.
A Solution Tailor-Made For You
OOBE can include any or all of the following functionalities to create a unique experience that will improve customer satisfaction, drive brand awareness, and generate additional revenue.
By integrating network and billing information, the customer enjoys a simple, personalized activation process
Device feature setup:
Ease customers’ concerns by helping them set up the necessary features of their phones including Wi-Fi, email, social network accounts, and voicemail
Service integration and setup:
OOBE allows you to highlight your own programs and revenue-generating initiatives during the setup process. These initiatives could include loyalty programs, third-party partnerships, or value-added services
Allow customers to choose what content they want restored from an existing cloud account or from their old phone in a device-to-device transfer. They can also be prompted to enroll in a recommended cloud service
Your Bottom Line Will Thank You!
Discover your return on experience with Synchronoss OOBE
By eliminating the barriers to using a new device, you minimize the chances of the device being returned.
Increase incremental revenue:
By increasing enrollment into carrier-specific or third-party partnership initiatives, you can create new revenue streams.
Minimize care calls:
OOBE’s step-by-step process reduces the need to contact customer care with simple device setup questions.
Shift to self-service:
Allowing customers to set up their phones themselves without assistance frees up your representatives to engage in revenue generation.